CM Murray LLP operates a formal complaints procedure, which is available to view here.
If we are unable to resolve your concerns through our formal complaints procedure or if you are dissatisfied with the handling of your complaint by CM Murray LLP, you may, depending on your status, or that of your business, be entitled to ask the Legal Ombudsman to consider your complaint. Further information about the Legal Ombudsman is available on its website www.legalombudsman.org.uk; or by contacting them by post at: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH; by email: enquiries@legalombudsman.org.uk or by telephone on: +44 (0)300 555 0333. The Legal Ombudsman service is available to members of the public and some small businesses, charities, clubs and trusts. Complaints to the Legal Ombudsman should be made within one year from the date of the act / omission complained of or within one year from when you should reasonably have known there were grounds for 442946.2 complaint. Any complaint should also generally be made to the Legal Ombudsman within six months of receiving our final response in relation to your complaint. Please note however, that the Legal Ombudsman will not accept complaints where the act or date of awareness were before 6 October 2010. If you are unsure about these time limits please call the Legal Ombudsman on +44 (0)300 555 0333.
If you wish to complain about a bill issued by CM Murray LLP, you may do so via the Legal Ombudsman or you may (in certain circumstances) be entitled to apply to the High Court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman cannot deal with a complaint about a bill if you have also applied to the High Court for an assessment of that bill.
If you have a concern about our conduct, you may raise your concerns with the Solicitors Regulation Authority – further details of when it is appropriate to make a report to the SRA and how to do so can be found here.
If you require further information please contact Clare Murray or Beth Hale.